2017-18 Unit Plan
Dining Services

Mission Statement

To provide relatively quick, convenient, nutritional, high quality, reasonably priced food products served in a friendly, pleasant customer-centered atmosphere to Butte College students, faculty, staff and the general public.

Program Description

餐饮服务在学生、教职员工中享有很高的声誉.  我们在五个不同的地点以公平的价格为该地区提供优质的产品:主校区餐饮, Wired Café, Roadrunner Outpost, the Coffee Stop in the Campus Center lounge, and Chico Center Café.  Additionally, 我们的餐饮服务运作持续提升其卓越的声誉, 我们还维护校园自动售货服务和体育馆优惠.

The staff is professional, well-trained, safety certified, 致力于使餐饮服务成为E世博ESBALL引以为豪的运营模式.
 
Overall, Dining Services is meeting its mission to the campus.

行政单位成果(AUOs):要达到的绩效标准包括尽可能高效地运营，在财务上独立于书店, 从管理客户满意度调查中得到了非常好的反馈.

评估方法:用于评估是否满足auo的评估方法是年终财务报表以及来自两年一次的行政客户满意度调查的反馈.

评估周期:本处顾客满意度调查每半年进行一次, while the financial data information is collected annually.

结果分析:满意度调查数据表明, 除了对高价格和有限的健康选择的看法, customers are very satisfied with their Dining Services experience.

Other Items:  n/a


Accountability for Previously Funded Items


Accountability Item 1

The exisitng prep kitchen cooks line was out of compliance. Equipment was old and under constant repair. 我们用一种容量更大、更节能的轮船代替了那艘轮船. 我们用一个新的灶台/烤箱组合装置替换了一个不工作的烤箱. 我们将现有的双叠置对流炉换成了新的双叠置对流炉, more efficent model.


Amount: 45199.00
Used For Intended Purpose: Yes
Benefit

The benefit to new equipment is an annual savings of approx. $916.00. 此外，新设备在保修期内，从而节省了维修和保养费用.


Student Learning/Administrative Unit Outcomes

1)要达到的业绩标准包括在财务上独立于书店


2)从行政客户服务调查中获得非常好的反馈


3)校园社区将报告选择的价值，包括本地和健康的选择.

Standards/Goals for Student Achievement (OSLED Departments)


        

        
        
        
Standards/Goals for Student Achievement (All Other Departments)

        
餐饮服务支持学院的学生标准，为学生提供各种各样的即食和订餐选择. 我们在当地，素食和可持续食品方面提供了充足的选择.


虽然这与学位或证书课程没有直接关系, we support student success by providing nutrition, a key element of their success.


As one of the largest employers of studetns on campus, 餐饮服务为学生提供现实生活中的工作培训和他们在职业生涯中前进所需的信心.

        

        

        
Strategic Direction

        
餐饮服务通过支持学生来支持学院的战略方向, faculty and Staff success. (倡议#2)这是通过创建多样化的菜单来实现的，其中包括健康和当地的选择. 我们最大限度地利用本地资源来支持我们自己的社区，并继续培训餐饮服务人员，以提供更好的客户服务.

        

        
        
        
Program Review

        
餐饮服务部每年通过单位计划流程进行行政程序审查.

        

        
        
        
Department Goals

        
1) Operate financially independent of teh Bookstore


2) Increase morale through training and collaboration


3) Educate our campus community on Dining Services; provid outreach and information on healthy, local and sustainable food choices.

        



        
Future Development Strategies

        

                    
Strategy 1 - Increase professional development

                    

                        
Achieve high staff morale

                        

                   
                            Initiatives
                            

                            
    
                                    
  • Enhancing a Culture of Completion and Academic Achievement
    • 
                                    
  • Supporting Student, Faculty and Staff Success
    • 
                            

                            


                        Supporting Rationale

                        




增加交叉培训，使学生不仅能够支持自己负责的领域，还能够支持其他员工，从而提高客户体验. 这也将有助于在工作场所创造自我价值，让我们的学生在进入下一份工作或职业时获得所需的信心. 
 
 

                        

                    
                    
                        Supporting Rationale Alignment

                        Supports Previous Program Review Recommendations: No

                        Supports Changes from Student Learning Outcomes Assessment: Yes

                        
                        
                    

                    
Strategy 2 - Decrease energy usage

                    

                        




Source more local, healthy and sustainable food products

                        

                   
                            Initiatives
                            

                            
    
                                    
  • Modeling Sustainability
    • 
                                    
  • Maximizing Resources to Support Student Learning
    • 
                            

                            


                        Supporting Rationale

                        




 This will help meet the needs or the Admistrative Survey outcomes
 
   
 
 

                        

                    
                    
                        Supporting Rationale Alignment

                        Supports Previous Program Review Recommendations: No

                        Supports Changes from Student Learning Outcomes Assessment: No

                        
                        
                    

                    
Strategy 3 - Increase affordable dining options

                    

                        


创建新的调味品分配器和多个微波炉供学生，教师和员工使用.

                        

                   
                            Initiatives
                            

                            
    
                                    
  • Supporting Student, Faculty and Staff Success
    • 
                            

                            


                        Supporting Rationale

                        




Many studetns, faculity and staff will bring their own meal. 通过提供热源，这将有助于学生保持营养，并建立良好的客户关系. 餐饮服务也将能够提供更多需要加热的外卖食品. 

                        

                    
                    
                        Supporting Rationale Alignment

                        Supports Previous Program Review Recommendations: No

                        Supports Changes from Student Learning Outcomes Assessment: No

                        
                        
                    

                    
Strategy 4 - Maximize student labor

                    

                        
Be vigilant in keeping student labor at a resonable level. 

                        

                   
                            Initiatives
                            

                            
    
                                    
  • Supporting Student, Faculty and Staff Success
    • 
                                    
  • Maximizing Resources to Support Student Learning
    • 
                            

                            


                        Supporting Rationale

                        


餐饮服务部唯一可控制的成本之一是学生劳动力.  必须在不牺牲客户服务的情况下将其保持在最低水平. 随着最低工资的提高，我们必须最大限度地提高每个学生的劳动时间. 我们必须继续寻找更实惠、更有效的营商方式. Provide cross training to students to encourage better team work. 这也将教会学生多任务处理，这对他们未来的努力是必要的.  
 
 

                        

                    
                    
                        Supporting Rationale Alignment

                        Supports Previous Program Review Recommendations: No

                        Supports Changes from Student Learning Outcomes Assessment: No

                        
                        
                    

                    
Strategy 5 - Increase Healthy dining options

                    

                        
Increase healthy options; increase options at lower cost to our customer.

                        

                   
                            Initiatives
                            

                            
    
                                    
  • Modeling Sustainability
    • 
                                    
  • Supporting Student, Faculty and Staff Success
    • 
                                    
  • Maximizing Resources to Support Student Learning
    • 
                            

                            


                        Supporting Rationale

                        
Increase offerings to include healthy, vegetarian & vegan options while maintaining reasonable market prices.  Increase Grab n Go items at a lower cost to our customer. Continue to source more local products.  Utilize customer feedback to increase our selections.  企业必须尽其所能实现客户满意度，以确保成功.

                        

                    
                    
                        Supporting Rationale Alignment

                        Supports Previous Program Review Recommendations: No

                        Supports Changes from Student Learning Outcomes Assessment: No

                        
                        
                    


        
    
    
    
        
Requested Non-Financial Resources

        

            
Dining Services has no non-financial requests

            
        

    


        
Current Financial Resources

        

            
作为辅助服务的一个实体，餐饮服务是一个自给自足的运作.  我们努力履行自己的所有财务义务，包括员工工资和福利, 但多年来我们都没有达到这个目标，因此只能依靠书店的补贴.  尽管餐饮服务的收入在过去四年中稳步增长, 随着学生人数的减少和最低工资的提高，销售增长似乎将开始放缓. 此外，LEAP等某些项目已被暂停，导致收入损失. 我们将继续寻找新的潜在收入来源，同时尽可能高效地运营.